When You Arrive
Your guide to smoothly entering Baku
Arrival Process
Disembark & Walk to Terminal
Follow airport signage toward the arrivals area. Gates clearly indicate the terminal facility and direction.
Immigration & Customs
Present your valid passport to immigration officers. Have your arrival card and any required documents ready. Processing typically takes 15-45 minutes depending on flight volume.
Baggage Claim
Proceed to baggage claim. Your luggage will be on a carousel marked with your flight number. Collect your bags and ensure nothing was damaged in transport.
Exit to Arrivals Hall
Head to the arrivals hall where you'll find transportation options, currency exchange, SIM card vendors, and taxi services. Follow clear signage for ground transportation.
Immigration & Customs
Required Documents
- ✓ Valid passport
- ✓ Arrival card (provided on flight)
- ✓ Return ticket
- ✓ Hotel confirmation or contact
- • Valid visa (if required)
- • Visa on arrival application (if eligible)
- • Travel insurance documentation
- • Proof of funds
Customs Information
- • 400 cigarettes or 50 cigars
- • 1 liter spirits or 1 liter wine
- • Perfume & personal items
- • Up to $2,000 in total gifts
- ✗ Illegal drugs
- ✗ Weapons
- ✗ Protected wildlife
- ✗ Counterfeit goods
Essential Services Upon Arrival
Currency Exchange
Multiple exchange counters available in arrivals hall. Local currency is Azerbaijani Manat (AZN).
- • Fair exchange rates available
- • Open 24/7 with flight operations
- • Major credit cards accepted
- • ATMs throughout terminal
SIM Card & Mobile
Purchase local SIM cards from mobile operators or convenience stores in the arrivals hall.
- • Major providers: Azercell, Bakcell
- • Pre-paid packages available
- • Bring passport for registration
- • Activation immediate
Free Wi-Fi
Connect to Baku_Airport network for free high-speed internet throughout the terminal.
- • Network: Baku_Airport
- • No password required
- • Fast and reliable connection
- • Available in all public areas
Information Desk
Staff available to answer questions about transportation, hotels, attractions, and city information.
- • Multiple languages spoken
- • Maps and brochures available
- • Hotel bookings assistance
- • Local recommendations
Baggage & Luggage
If Baggage is Lost or Damaged
Report immediately to your airline's baggage services counter in the arrivals hall before leaving the airport.
- • Have boarding pass and ID ready
- • File damage report if applicable
- • Obtain reference number
- • Keep receipts for claim
Luggage Storage & Assistance
Need to store luggage temporarily or require assistance transporting it?
- • Luggage storage available
- • Porter services available
- • Trolleys provided free
- • Information desk can assist
Tips for First-Time Arrivals
Plan Your Ground Transport Before Landing
Decide on your transportation method (AeroExpress bus, taxi, ride-sharing) in advance to avoid confusion at arrivals.
Download Maps Offline
Download offline maps of Baku before arrival so you can navigate even if you don't have an active mobile connection immediately.
Know the 24/7 Helpdesk
The airport helpdesk (+994 12 497 27 27) is available 24/7 for any questions or issues during your arrival.
Exchange Currency Wisely
Compare rates at different exchange booths before exchanging large amounts. The rates are generally fair, but it pays to check.
Keep Contact Information
Keep your hotel's contact information easily accessible. Share your contact details with emergency contacts before arrival.